CBI Transportation LLC (“CBI Transportation,” “CBI,” “we,” “us,” or “our”) is a US-based company providing dispatch services for car-hauling and dry-van carriers, owner-operators, and fleets. This Privacy Policy explains what information we collect, how we use and protect it, how we share it, and the choices you have.
We respect your privacy and are committed to protecting the personal information you provide when visiting our website, requesting dispatch information or a quote, contacting our business, using our dispatch services, or communicating with us through phone calls, email, or text messages. This policy also covers information collected through our SMS messaging services.
Information We Collect
We collect information you choose to provide when you request a quote, call or text us, prepare and send an inquiry, submit a lead form, or otherwise interact with our business. If you submit information through our business pages or lead forms on Facebook or Instagram, we may receive the details you choose to share there.
Depending on your interaction with us, this may include:
- Your name, company name, and business role
- Phone number, mobile phone number, and email address
- Business address, ZIP code, service areas, preferred lanes, and other location information relevant to dispatch
- Carrier identifiers, such as MC or USDOT numbers, when provided
- Equipment and trailer type, vehicle capacity, fleet size, and driver contact information
- Vehicle, freight, load, route, pickup, and delivery information necessary to coordinate dispatch services
- Documents, photos, or other information you provide in connection with a service inquiry, onboarding, or dispatch support
- Billing and invoice information relevant to our services
- Communication preferences and SMS consent or opt-out records
- Records of communications with our business
Our hosting and communications providers may also process technical information, such as IP addresses, browser and device details, access times, and security logs, as needed to provide their services.
Website inquiry form: the current form prepares an inquiry in your browser. Preparing the inquiry does not automatically send its contents to CBI. You can review it, copy or download it, or open your messaging app and choose to send it. We receive the inquiry when you send or otherwise share it with us.
How We Use Your Information
We use information for legitimate business purposes related to our dispatch services, including:
- Responding to inquiries and requests for dispatch quotes
- Explaining our car-hauling and dry-van dispatch services
- Discussing equipment, fleet needs, preferred lanes, availability, and onboarding
- Searching for suitable loads, negotiating terms, and coordinating bookings on a carrier’s behalf
- Coordinating pickup and delivery appointments and communicating service or load updates
- Communicating with carriers, drivers, brokers, and pickup or delivery contacts as needed to provide dispatch services
- Preparing invoices, maintaining service records, and supporting account administration
- Communicating by phone, email, and SMS, with appropriate consent where required
- Improving our website, customer experience, and business operations
- Protecting our services and complying with applicable legal and regulatory requirements
We use personal information only for purposes consistent with this policy and any consent you have provided.
SMS Messaging and Consent
CBI Transportation LLC may communicate through SMS text messages about dispatch inquiries, quotes, onboarding, scheduling, load bookings, pickup and delivery updates, service updates, invoice questions, and other customer service matters.
By expressly opting in to receive SMS messages from CBI Transportation LLC, you consent to receive messages at the mobile number you provide for the purposes described when you opt in. SMS consent is voluntary and is not a condition of purchasing any products or services.
Providing a phone number or preparing an inquiry on our website does not by itself enroll you in a marketing text-message program. Any such messages requiring consent are sent only after the appropriate consent has been obtained.
SMS Messaging Terms
- Message frequency: varies depending on your interactions with our business and service needs.
- Message and data rates: standard message and data rates may apply.
- Opt-out: reply STOP to any SMS message to opt out. You may also contact us to withdraw consent.
- Help: reply HELP for assistance, or call +1 (607) 360-6278.
- Consent: we do not send SMS messages requiring consent unless the appropriate consent has been obtained.
After you opt out, we stop messages from the applicable SMS program. You may receive a non-promotional confirmation of your opt-out where permitted by law. Withdrawing consent does not prevent you from contacting us through other channels.
Mobile Information Sharing and SMS Privacy
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
CBI Transportation LLC does not sell, rent, trade, or otherwise share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for their independent marketing or promotional purposes.
We will not share your SMS opt-in information or consent for purposes unrelated to providing the messaging services to which you have consented.
We may share SMS opt-in status or consent records with trusted service providers only as necessary to deliver or manage those messaging services. These providers may include messaging platforms, telecommunications carriers, and vendors involved in transmitting or managing SMS communications. They are not authorized to use this information for independent marketing or promotional purposes.
Data Security and Retention
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.
We retain personal information only for as long as reasonably necessary to provide the requested services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, or maintain appropriate business records. Consent and opt-out records may be retained as needed to document and respect your communication preferences.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
Requesting Deletion and Managing Your Information
You may contact CBI Transportation LLC to:
- Request information about personal data we maintain about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to applicable legal requirements and retention obligations
- Withdraw consent to receive SMS communications
- Ask questions about how your information is collected, used, shared, or protected
To stop receiving SMS messages, reply STOP to any text message from our business. For other privacy requests, call +1 (607) 360-6278 or use the contact options on our website. We may need to verify your identity before fulfilling a request.
Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services, including messaging applications, social media platforms, or load platforms. These services have their own privacy policies and practices.
CBI Transportation LLC is not responsible for the privacy practices or content of external websites. Please review the privacy policies of third-party services you use. When you open your messaging app to send an inquiry, the app and your telecommunications provider process the message under their own terms and privacy practices.
International Processing
CBI Transportation LLC serves US carriers and works with an operations team based in Moldova. Information needed to provide dispatch services may be accessed or processed in the United States, Moldova, or other locations where our service providers operate. We take reasonable steps to protect information handled on our behalf and apply any safeguards required by applicable law.
Changes to This Policy
We may update this policy to reflect changes in our business operations, technology, legal obligations, or privacy practices. The latest version will be posted on this page with a revised “Last updated” date. Please review this policy periodically.
Contact Information
If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact:
CBI Transportation LLCPhone: +1 (607) 360-6278
Website: CBI Transportation
Contact: Contact CBI Transportation